We want you to be satisfied with your Powerbuilt products. If for any reason you aren't happy with your purchase, we'll work with you to ensure a hassle-free return experience!
Please review our return policy below to ensure a smooth return process down the road should the need arise:
To process a return, please send us an email at firstname.lastname@example.org so we can provide you with a Return Merchandise Authorization (RMA) number. The RMA number will only be issued during the 30-day return period which begins on the date of shipment by Powerbuilt. Please provide the following information when requesting a RMA:
- Full Name
- Date of Purchase
- Return Item(s)
- Order Number
- Mailing Address
- Refund or Replacement
For returns due to any other reason besides product defect or Powerbuilt error we will provide an RMA number. You are responsible for returning items at your own expense unless otherwise noted.
Once Powerbuilt receives the returned item(s) a refund or replacement order will be issued. Please allow up to 5 business days for processing returns. If any issues come up with processing the refund or replacement we will contact you immediately.
If you need to check on the status of a return please send us an email at email@example.com
Any items returned to Powerbuilt without an RMA number will incur a non-negotiable 15% restocking fee based on the order amount including shipping (excluding sales tax).
Refunds vs. Replacements
Once returned items are received we will issue a refund within 5 business days. We will accommodate replacement orders if inventory is available and only upon request.
Powerbuilt is not liable for product that is damaged, lost or stolen during the shipping process for returned items. If an item is damaged, lost or stolen during a return shipment Powerbuilt will work with you to ensure the shipping carrier claim is properly opened but all liability falls upon the carrier.
Still Need Some Help?
1-800-368-6653 ext. 1372